Job Title: Event Support Specialist

About Us:

At DSPE UK Ltd, we have been pioneering advancements in the Event Tech space since 2006, serving a diverse range of industries from eSports to festivals. We pride ourselves on being at the forefront of Box Office and Access Control support in the UK and across Europe. Our expertise spans ticketing, wireless solutions, photoshoots, staging, pyrotechnics, and more. We have strong relationships with partners like Eventbrite, Ubiquiti, and Square, and have provided solutions and consultancy in venues around the UK and Europe, including the NEC Birmingham and Olympia London.

Are you passionate about events and looking for an exciting opportunity to join a dynamic team? DSPE UK Ltd is seeking a motivated and enthusiastic individual to join our Events Division as an Event Support Specialist. Based in Wakefield, Yorkshire, this full-time, flexible role offers a unique chance to be involved in a wide range of activities within the events sector. If you thrive in a fast-paced environment and have a proactive approach to work, we would love to hear from you!

Key Responsibilities:

• Customer Enquiries: Serve as the first point of contact for customer queries, providing outstanding customer service and detailed information about our events.
• Ticket Management & Support: Provide comprehensive ticket scanning solutions, integrating seamlessly with existing ticketing providers.
• Social Media Management: Actively manage and update our social media platforms, engaging with our audience and promoting upcoming events.
• Event Support: Assist in various aspects of event planning and execution, including coordination with vendors, venue setup, and on-site management.
• Photography: Support our photography and event photo redemption solutions.
• Pyrotechnician: Assist in the setup, operation, and safety management of fireworks displays & Pyrotechnics. This includes handling and igniting fireworks in accordance with safety regulations and company protocols.
• Administrative Duties: Perform a range of administrative tasks to support the events team.

Qualifications:

• Excellent customer service and problem-solving skills.
• Strong communication and interpersonal skills.
• Proficiency in social media platforms and basic computer skills.
• Ability to work efficiently both independently and as part of a team.
• Secondary school education; further education or certification in events or social media management is a plus.
• Full & Clean UK Driving Licence.
• Experience of managing or supporting ticket selling platforms on site is a plus.

Key Requirements:

• Flexibility: Willingness to work occasional antisocial hours, including some weekends, to support event schedules and seasonal business.
• Adaptability: Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Positive Attitude: A proactive and enthusiastic approach to work, with a passion for events.

Benefits:

• Competitive salary package.
• Comprehensive training provided.
• Attractive holiday package and flexible working hours.
• Opportunities for professional development and career growth.
• Company phone and laptop provided.
• Exposure to exciting events and industry professionals.